Refund policy

RETURN & REFUND POLICY

Last updated: October 10, 2026

We want you to feel confident purchasing from Sound Connection Inc. If something is not right, contact us and we will help.

ELIGIBLE RETURNS

Products may be returned within 30 days of delivery for online orders or 30 days from purchase for in-store orders.

To qualify for a return, the product must be:

• Unopened
• Unused
• Uninstalled
• Unmodified
• In its original packaging
• Complete with all accessories, manuals and parts
• Accompanied by proof of purchase

Please contact us before returning anything. You can reply to your order-confirmation email or use the Contact Us page on our website. Include your order number and the reason for the return. Items returned without prior authorization may not be accepted.

NON-RETURNABLE ITEMS

The following cannot be returned:

• Opened, used, installed, wired, programmed, activated, altered or damaged products
• Products missing packaging, accessories, manuals or parts
• Installation labor, diagnostic labor, custom fabrication or other completed services
• Custom-made or special-order products
• Gift cards
• Clearance or final-sale products when clearly marked “Final Sale”

Sale-priced products are eligible for return unless specifically marked Final Sale.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless Sound Connection shipped the wrong product or the product arrived damaged.

Original shipping charges are not refundable unless the return resulted from our error.

We strongly recommend using a trackable and insured shipping method. Sound Connection is not responsible for returned merchandise lost or damaged during shipping.

DAMAGED, INCORRECT OR DEFECTIVE PRODUCTS

Please inspect your order when it arrives. Contact us within five business days if the product is damaged, incomplete or incorrect. Keep the product and all original packaging while we review the issue.

Defective products may be covered by the manufacturer’s warranty. Contact us and we will help determine the appropriate replacement, warranty or service process. Warranty coverage does not automatically make an opened or installed product eligible for a standard return.

REFUNDS

After we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear after approval. Your bank or payment provider may require additional processing time.

Eligible returns of unopened, unused products are subject to a restocking fee of 5% of the product price, deducted from the refund. This fee does not apply when Sound Connection shipped the wrong product or the product arrived damaged or defective.

ORDER CANCELLATIONS

Contact us immediately if you need to cancel an order. Orders that have not shipped may be canceled for a full refund unless they contain custom-made or special-order products that have already been ordered or produced.

Contact us immediately if you need to cancel an order. Customer-requested cancellations due to a change of mind are subject to a 5% cancellation fee. Custom-made or special-order products that have already been ordered or produced may not be eligible for cancellation.

Once an order has shipped, the standard return policy applies.

Nothing in this policy limits any rights provided under applicable law.

Sound Connection Inc.
Brainerd, Minnesota • Waite Park, Minnesota • Hudson, Wisconsin
www.soundconnectioninc.com